Australian Customers
Your order will be dispatched within 1 working week, please allow 3 to 10 days for delivery to your address. We use Australia Post and partner courier networks to deliver your order within regular business hours Monday to Friday. Public Holiday delays may periodically occur — if we envisage a notable delay you’ll be contacted by our dispatch team. If you are unable to receive goods at the time of delivery, a redelivery fee may be imposed by the delivering party.
International Customers
Your order will be dispatched within 1 working week, please allow 14 to 28 days for delivery to your address. We use Australia Post and partner international courier networks to deliver your order within regular business hours Monday to Friday. Public Holiday delays may periodically occur — if we envisage a notable delay you’ll be contacted by our dispatch team. If you are unable to receive goods at the time of delivery, a redelivery fee may be imposed by your local delivering party.
Returns & Exchanges
Refunds will only be given in the event of defective items. We will not refund in the event of change of mind or incorrect quantity ordered. Once your order has been paid for on our website, we cannot cancel your order. Claims for defective products must be made within 25 days of receipt of your product. For all defect claims, please email order@plategame.com.au (with your order number, full name, image of the defect and full description) prior to returning your parcel. Plate Game will not accept returned claims without prior authorisation.
Return Send
Plate Game Pty Ltd
29 Merivale Street,
SOUTH AUSTRALIA QLD 4101
AUSTRALIA
